Refund policy

Stock items are ready-made products that are purchased directly from our E-commerce store and generally shipped within 2-5 business days. Should you be dissatisfied with the product received, please contact us within 7 business days of receipt of the order for a full refund. To be eligible for a refund, your goods must be unused and in the same condition you received them, in their original packaging with the original labels and stickers attached, and accompanied by proof of purchase and returned at your own cost within 2-5 business days of notifying us. The returned goods will be inspected within 72 hours of arriving at our warehouse. Once we've determined that they meet the above-stated criteria, our team will issue a refund to the value of the purchase price, less applicable delivery and/or collection fees. Returns for products shipped to South Africa will be accepted and refunded in South African Rands (ZAR).

Excluded products: Sale items, discontinued stock items, and made-to-order goods (including custom orders or personalized items).

  • Refund Processing

Refunds will be made within 5 business days after inspection of the product. Refunds will be made via EFT into the customer's provided bank account upon presentation of banking details from their bank.

  • Receipt of Defective Goods

In the unlikely event of receiving defective or damaged goods, please contact us within 24 hours at info@ezombala.co.za. Client service is at the core of our business, and it is our aim to ensure that your goods are repaired or replaced (at the manufacturer's discretion) promptly.

  • 6-Month Materials Warranty

We guarantee that the materials are free of degradation resulting from other than ordinary residential wear and tear for 6 months from the date of purchase, based on reasonable use.

  • Warranty Exclusions

The workmanship and materials warranties exclude the following cases:

  • Custom handmade-to-order goods.
  • Any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
  • Any condition or damages resulting from accidents, alterations, misuse, negligence, exposure to the elements, excessive humidity or moisture, exposure to salt air, insects, or pets, or failure to follow instructions with respect to measurement, cleaning, or maintenance.
  • Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
  • The colour fastness, dye lot variations, wrinkling, or wear of fabrics or leather.
  • The softening of filling materials under normal use.
  • Any goods that have been altered by any party other than Ezombala.

Please note:

  • This warranty is not transferable, and resale and/or transfer of any goods will void this warranty.
  • No verbal warranty claims can be entertained.
  • All warranty claims are to be made in writing and sent to info@ezombala.co.za, including proof of purchase, original order number, and clear reference to the product on the order. A detailed description as well as clear photographs of the problem are required.
  • Ezombala reserves the right to inspect any warranty claim product at the point of delivery.

Please refer to our Standard Terms & Conditions for more information.

  • Payment Options Accepted

Payment may be made via Visa and MasterCard.

  • Payment Options Not Accepted

American Express and Cash.

  • Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).